FREQUENTLY ASKED QUESTIONS | Soulpepper

How do I exchange my tickets?
Subscribers with 10-Show subscriptions are entitled unlimited free exchanges to another performance of the same production. 7-Show and 4-Show subscribers can exchange once per production free of charge. Subsequent exchanges will be subject to a service charge of $5. Note: Upgrade charges may apply if seats of equal value are unavailable.

To exchange your tickets simply call the Young Centre Box Office at 416.866.8666 at least 24 hours prior to the performance and our patron services representatives will be pleased to make the exchange for you.  Have your tickets in hand when you call. When the exchange is complete, mark void across the tickets and bring them with you on the date of your new performance.

How do I purchase extra tickets with my subscriber discount?
Subscribers can buy Extra tickets at a discount: 20% for 10-Show packages, 15% for 8-Show Packages, 10% for 4-Show Packages. Simply log into your account on our website, and as you add tickets to your cart, the price will automatically change to your “Extra” discount.  You can also call the Young Centre Box Office (416-866-8666) with your customer number (located at the bottom left corner of every ticket) and our patron services representatives will process your order with the appropriate discount for your subscription.

What do I do if I lose my subscription tickets?
If your tickets are lost we will gladly arrange for a replacement. Simply bring photo I.D and, if applicable, the credit card used to order the tickets to the Box Office at least one hour before your performance and we will re-print your tickets.

What is an Earlybird performance?
Earlybird refers to performances early in the run. These include previews and some performances in the first week. Earlybird performances are indicated on the calendar.

What are the Pre-Performance Chats?
Pre-Performance Chats are an exclusive benefit of subscribers and take place one hour before the performance on select Tuesday evenings and Saturday Matinees. In an intimate setting, Soulpepper artists offer background insights in to the production you are about to see.

What is Talkback Tuesday?
Talkback Tuesdays take place every Tuesday of the regular run in the theatre following the performance. The performers will come back onto the stage to answer questions from the audience and give a behind the scenes insight into the performance you have just seen.

If you have any questions or concerns not answered here, please contact the Young Centre Box Office at 416.866.8666 and they will be pleased to assist you.